Shipping & Returns
Questions? Call 877-224-9880 or email sales@paperrollproducts.com — Monday–Friday, business hours.
Shipping
Same-Day Cutoff
Orders placed before 2:00 PM Central Time, Monday–Friday, ship the same business day. Orders placed after the cutoff, on weekends, or on US federal holidays ship the next business day. Same-day shipping applies to in-stock items only.
Service Area
We ship to any location in the lower 48 states. For delivery to Alaska or Hawaii, contact us for a custom quote. We do not ship to international destinations.
Free Shipping
Free standard shipping is available on qualifying orders. Threshold and eligibility are shown at checkout. Freight shipments (pallet quantities), oversized items, and expedited services are not included in free shipping offers.
Carriers & Transit Times
We use a variety of carriers to ensure timely and affordable delivery. Transit times depend on the carrier and destination. Estimated delivery dates are provided by the carrier and are not guaranteed. For expedited shipping requests, contact us before placing your order.
Drop-Ship Orders
Wholesale and B2B account holders may request drop-ship fulfillment direct to their end customers. Blind-ship packaging (no Paper Roll Products branding on the outer carton) is available on request. Same-day cutoff and standard shipping terms apply to drop-ship orders.
Order Status & Tracking
Tracking information is provided by email when your order ships. For order status or tracking questions, call 877-224-9880 or email sales@paperrollproducts.com.
Returns
Return Window
Returns are accepted within 30 days of the delivery date. Items must be in original, unopened condition. All approved returns require a Return Merchandise Authorization (RMA) number issued by our team before the item is shipped back.
Non-Returnable Items
The following items are non-returnable under any circumstances:
- Custom printed rolls — all custom print orders are final sale. No returns or exchanges once production has begun.
- Special-order items — products sourced or manufactured to your specifications.
- Opened paper — rolls that have been opened, used, or removed from their original packaging.
- Items returned without an RMA number.
Return Shipping Costs
Except in cases of defective merchandise or vendor error, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method — we are not responsible for returns lost in transit.
Restocking Fee
A restocking fee of up to 15% may apply to returns of non-defective merchandise. This will be communicated to you when the RMA is issued.
Refund Form
Refunds are issued as account credit only. We do not issue cash refunds or reverse credit card charges. Account credits are applied to your Paper Roll Products account and may be used toward any future order.
Damaged or Incorrect Orders
Damaged in Transit
If your order arrives damaged, report it within 48 hours of delivery. Retain all original packaging and take photos of the damage before moving or using any product. Contact us at 877-224-9880 or sales@paperrollproducts.com with your order number and photos. Damage claims reported after 48 hours may not be eligible for replacement or credit.
Incorrect Items
If you receive an item that does not match your order, contact us within 7 days of delivery. We will arrange return shipping at no cost to you and ship the correct item promptly.
How to Initiate a Return
- Contact us at 877-224-9880 or sales@paperrollproducts.com with your order number and reason for return.
- We will review your request and issue an RMA number if approved.
- Ship the item back using a trackable method, with the RMA number clearly marked on the outside of the package.
- Once we receive and inspect the return, account credit will be applied within 3–5 business days.